Returns Policy

If you are not satisfied with your purchase from Whoops a Daisy Florist, we are here to help.

Returns

  • You must contact us within 24 hours of receiving your item to discuss a possible return by phone.
  • To be eligible for a return, your item must still be in its original packaging and in same condition it was delivered in.
  • You will need to retain your receipt and delivery documents, should they be supplied.
  • Reasons eligible for returns include:
    • Incorrect item/s
    • Missing item/s
    • Damaged items/s upon arrival
    • Item/s not lasting as reasonably expected/described
  • Reasons not eligible for returns include:
    • Item no longer wanted
    • Item no longer required
    • Item exchange requested

Replacements

  • If an item/s is/are returned for replacement, we will look to have the item returned to us for inspection.
  • We will immediately notify you on the status of your refund after inspecting the item/s.
  • If your return is approved, we will initiate a replacement item/s to be sent to you.
  • We do not offer refunds on purchased items, but in circumstances of disappointment as detailed above, will replace faulty/damaged/incorrect items.

Shipping

  • If an item is returned without contacting Whoops a Daisy Florist to discuss the issue first, shipping costs will not be refunded.
  • If an item is returned following contact with Whoops a Daisy Florist, and the item is not eligible for replacement, shipping costs incurred by yourself will not be refunded.
  • All shipping cost refunds are offered at the discretion of Whoops a Daisy Florists, and must be agreed upon prior to return in any case.

Contact Us

  • If you have any questions on how to return your item to us, contact us via or contact page