PLEASE NOTE:
We are now closed due to the recent COVID-19 outbreak and cannot accept any further orders for the time being. Normal store purchasing will resume soon and we will be back ASAP.

Returns Policy

If you are not satisfied with your purchase from Whoops a Daisy Florist, we are here to help.

Returns

  • You must contact us within 24 hours of receiving your item to discuss a possible return by phone.
  • To be eligible for a return, your item must still be in its original packaging and in same condition it was delivered in.
  • You will need to retain your receipt and delivery documents, should they be supplied.
  • Reasons eligible for returns include:
    • Incorrect item/s
    • Missing item/s
    • Damaged items/s upon arrival
    • Item/s not lasting as reasonably expected/described
  • Reasons not eligible for returns include:
    • Item no longer wanted
    • Item no longer required
    • Item exchange requested

Replacements

  • If an item/s is/are returned for replacement, we will look to have the item returned to us for inspection.
  • We will immediately notify you on the status of your refund after inspecting the item/s.
  • If your return is approved, we will initiate a replacement item/s to be sent to you.
  • We do not offer refunds on purchased items, but in circumstances of disappointment as detailed above, will replace faulty/damaged/incorrect items.

Shipping

  • If an item is returned without contacting Whoops a Daisy Florist to discuss the issue first, shipping costs will not be refunded.
  • If an item is returned following contact with Whoops a Daisy Florist, and the item is not eligible for replacement, shipping costs incurred by yourself will not be refunded.
  • All shipping cost refunds are offered at the discretion of Whoops a Daisy Florists, and must be agreed upon prior to return in any case.

Contact Us

  • If you have any questions on how to return your item to us, contact us via or contact page